Refunds
Gelatine Sculpt refund policy: the mechanics, step by step
A Gelatine Sculpt refund starts with one telephone call to +1 (925) 231-0148, with the order ID from your order email in front of you. Include your full name, the email on the order and the order ID. The buyer pays return shipping and the seller asks you to use tracking. Returns go to 232 Madison Avenue, Suite 1200, New York, NY 10016, USA. The money then runs on two clocks: 3 to 5 business days after the desk credits the order, then a further 5 to 10 days for the card to post it. Six parts of the process are not published anywhere, including whether opened bottles are accepted and what happens to the bonus guides, and they are listed below as blanks rather than answered with a guess.
By the Gelatine Sculpt Editorial Desk · Last updated September 24, 2026
The process
Seven steps
The refund route, in the order the steps actually go in
Everything below is either a published term or an instruction to ask. Nothing in it is a guess about what the desk will say.
Check the date first
The published term is 60 days from purchase. This site counts that from the day you paid, because that reading is the shortest and nobody published which event starts the clock. If you are near the edge, ring first and ask what date the desk is counting from.
Find the order email
It carries the order ID and the email address the order was placed under. Include your full name, the email on the order and the order ID. Those three things are what turn a call into a refund.
Call the order desk on +1 (925) 231-0148
Orders, tracking, changes and refunds all run through that number, and [email protected] is its email address. Opening hours are not published. The website email has no order screen behind it and cannot start any of this.
Ask what has to go back
Whether opened bottles are accepted, whether sealed ones must be returned, whether all of a multi-bottle pack has to go back together and what happens to the bonus guides are every one of them unpublished. Ask before you pack anything, and write down the answer you are given.
Post it to the returns address, with tracking
232 Madison Avenue, Suite 1200, New York, NY 10016, USA The buyer pays return shipping and the seller asks you to use tracking. A tracked return is the only proof you will have that the parcel arrived.
Wait out two separate clocks
3 to 5 business days after the desk credits the order, then a further 5 to 10 days for the card to post it. The first belongs to the seller and the second belongs to your card issuer, and mixing them up is the single most common reason a refund feels late when it is not.
Keep the paperwork until the money lands
The order email, the tracking number for the return, the date you called and the name of whoever you spoke to. If anything goes wrong, those four things are your whole case.
Step four is the one this page would move to the top if it could. The published terms describe a 60-day money-back guarantee, a returns address, who pays the postage and how long the money takes. They do not describe what has to be in the parcel. That gap is settled in thirty seconds on the telephone and cannot be settled here.
Who pays what
Three lines, and only one of them is yours
The seller. The refund itself, credited to the card the order was charged on.
You. The buyer pays return shipping, and the seller asks you to use tracking.
Not published. Whether the original shipping charge on a single-bottle order is returned, and whether any handling or restocking deduction applies. Neither is stated anywhere in the material supplied with this stock.
Return postage is worth a moment’s arithmetic before you start. On a single bottle at $69 it is a real fraction of what comes back; on six bottles at $294 it is a smaller one. Neither changes whether you should claim, and both are worth knowing first.
Use tracking even though it costs more
The seller asks for it and you want it. A tracked return is the only evidence you will hold that a parcel reached 232 Madison Avenue, Suite 1200, New York, NY 10016, USA, and it is the one document that settles a disagreement about whether it arrived.
Timing
Two clocks
The seller's and your bank's, running one after the other
3 to 5 business days after the desk credits the order, then a further 5 to 10 days for the card to post it.
Clock one, the desk
3 to 5 business days after the desk credits the order. Business days, not calendar days, so a claim credited on a Thursday can run into the following week before anything moves.
Clock two, the card
A further 5 to 10 days for the card to post it. That stretch belongs to your bank. The seller cannot speed it up and neither can this desk.
What is not on either clock
The time between your call and the desk crediting the order. Nothing published describes it, and on a return it presumably includes the parcel getting there.
What that adds up to
The two published stretches together run from 8 days to 15, and the undefined stretch in front of them is not quantified anywhere. Plan for weeks rather than days.
The reason to separate the clocks is that most refunds that feel late are not late. A card issuer taking ten days to post a credit is behaving normally, and ringing the order desk about it will not move it. Ringing them about a credit that was never issued is a different matter, and the date you called is what tells the two apart.
Not written down
Six terms nobody published
Recorded as blanks, because that is what they are
| Term | Status | What is known |
|---|---|---|
| Whether opened bottles are refundable | not published | The term published is a 60-day money-back guarantee with no stated condition about the state of the goods. Nothing says opened bottles are accepted and nothing says they are not. |
| Whether the outbound shipping charge comes back | not published | Only the single-bottle pack carries a shipping charge, and whether a refund includes it is not stated. |
| Whether a return authorisation number is issued | not published | No process is described. Ask on the call and write down whatever you are told. |
| What happens to the bonus guides | not published | Cover artwork for five guides was supplied and nothing about their delivery or their status in a refund was. |
| Whether part of a pack can be refunded | not published | Nothing addresses partial refunds, restocking charges or returning three bottles out of six. |
| The order desk's opening hours | not published | The published Monday to Friday, 9:00am to 5:00pm ET window belongs to the website desk, which cannot see orders. The order desk publishes no hours. |
A buyer reading that table should draw the narrow conclusion rather than the wide one. None of the six is evidence that a refund will be refused; the published terms are clear that there is a 60-day money-back guarantee and that it is claimed on +1 (925) 231-0148. What the six mean is that the detail of how it runs lives in a telephone conversation rather than in a document, and that writing the answers down as you are given them is worth the two minutes.
What to keep
Four items, from the day the parcel arrives
- The order email, with the order ID and the address it was placed under.
- The tracking number for anything you post back.
- The date you called, and the name of the person you spoke to.
- What you were told about what to return, written down at the time.
Those four cost nothing to keep and they are the whole of your position if anything goes wrong. The guarantee page explains why the order email in particular matters: it is the only document that ties you to an order this desk can see.
One address for parcels, another for the business
Returns go to 232 Madison Avenue, Suite 1200, New York, NY 10016, USA. The office at 180 Maiden Lane, Floor 6, New York, NY 10038, USA is not a returns address and a parcel sent there is a parcel you have to chase.
Read the terms before you need them
The window is 60 days on every pack, from $69 for one bottle to $294 for six. The refund route is one telephone call and one tracked parcel.
See the packs and the guarantee
Order desk +1 (925) 231-0148 · opening hours not published
Questions
Gelatine Sculpt refund policy: common questions
How do I get a refund on Gelatine Sculpt?
What does a refund cost me?
Can I email for a refund instead?
What do I need to have ready?
How long does the money take to appear?
Can I return part of a six-bottle pack?
No question here matches that word. Try a shorter one, or clear the box to see all 6.
References
- Electronic Code of Federal Regulations. 21 CFR 101.36 - Nutrition labeling of dietary supplements. https://www.ecfr.gov/current/title-21/chapter-I/subchapter-B/part-101/subpart-F/section-101.36
Every source above was opened and read on September 24, 2026. None of them tested Gelatine Sculpt itself. They describe the named ingredients and the product category, which is a different thing from testing this finished formula.